It is often a question of knowledge and perception as to whether we can deal with cultural differences in a relaxed and competent manner and make targeted use of their opportunities and potential. Here you can strengthen your cultural competence by
1) systematic knowledge input
2) impulses for self-reflection (analysis of your personal situation and behavioral patterns)
3) practical competence to act (culturally sensitive communication techniques, identification of personal development potential)
Topics
What is culture? Socialization & Enculturation
What is communication? Words, body language & voice
Cultural diversity
Values & Norms (Cultural Dimensions)
Communication (language & body language)
Emotions & emotional expression
Needs & emotions in intercultural encounters
Application-oriented culturally sensitive communication techniques