Intercultural communication for clinics and care facilities

In our globalized world, everyday nursing practice is becoming increasingly intercultural: Both staff and patients in nursing facilities often come from different cultural backgrounds. While our diverse ways of thinking, feeling, and acting are a great asset, they often lead to misunderstandings and disruptions in everyday work. Intercultural teams in nursing facilities are particularly affected by this. Intercultural training can help in this situation: It imparts cultural self-awareness and systematic knowledge of cultural differences, thereby building trust and avoiding misunderstandings and conflicts. Effective, culturally sensitive conflict resolution strategies and communication techniques are also practiced, which can help your staff find solutions in difficult situations.

For satisfied teams and residents!

Topics

• What is culture?

• Cultural self-perception: What shapes how I think, feel, and act?

• Cultural differences: values ​​and norms, communication styles, body language, and emotions

• Dealing with language barriers

• Culturally sensitive communication techniques

• Culturally sensitive conflict resolution strategies

• Emotional self-management

All topics are explored theoretically and through numerous practical case studies, and reinforced interactively in training sessions.

In nursing, people from diverse cultural backgrounds are increasingly working together. Different ways of thinking, feeling, and acting often create tensions in intercultural teams that disrupt workflows. Clinical instructors are particularly affected by this situation, as many trainees come from different countries of origin or speak German as a second language. Clinical instructors must therefore not only ensure professional standards but also sensitively address language barriers, cultural differences, and value systems to facilitate effective learning. In this course, clinical instructors learn how to deal with these challenges effectively and successfully.

Topics

• Cultural self-awareness: What shapes how I think, feel, and act?

• Clinical instructors as leaders: What is transcultural leadership?

• Cultural differences: values ​​and norms, face-to-face interaction, body language, and emotions

• Situation of foreign employees

• Trainees' adaptation to the corporate culture

• Culturally sensitive conflict resolution strategies

• Emotional self-management

All topics are explored theoretically and through numerous practical case studies, and reinforced interactively in training sessions.

Nursing increasingly employs people from diverse cultural backgrounds. Nursing school classrooms are correspondingly diverse. Many trainees come from different countries of origin or speak German as a second language. Accordingly, language barriers, cultural differences and values, as well as different learning cultures, pose a significant challenge for nursing educators. In this course, nursing educators learn how to deal with these challenges effectively and successfully. Systematic knowledge of cultural differences, cultural self-reflection, and the acquisition of effective and clear communication strategies help educators better understand the situation and create a positive learning environment.

Topics

• What is culture?

• Cultural self-perception: What shapes how I think, feel, and act?

• Cultural differences: values ​​and norms, communication, face-to-face work, body language and emotions

• Practical instructors as transcultural leaders

• The situation of trainees with a migrant background

• Trainees' adaptation to learning and corporate cultures

• Coping with language barriers

• Culturally sensitive conflict resolution strategies

• Emotional self-management

All topics are explored through numerous practical case studies and reinforced interactively in training sequences.

Nursing students often come from diverse cultural backgrounds and speak German as a second language. Therefore, they sometimes find it difficult to adapt to common learning standards, communication rules, and values ​​and norms relevant to everyday nursing practice. This workshop supports nursing students in dealing with these challenges effectively and successfully. Through systematic knowledge input, self-reflection, and discussion, trainees become aware of cultural differences, standards of learning and corporate cultures, and communication styles. This helps avoid misunderstandings and potentially demotivating factors. Furthermore, clear solution strategies are presented in all areas to help trainees work specifically on the issues. This builds trust and creates a positive learning atmosphere!

Topics

• What is culture?

• Cultural self-perception: What shapes how I think, feel, and act?

• Cultural differences: values ​​and norms, communication styles, body language, and emotions

• From learning and work cultures: What is expected of me?

• Values ​​and norms of corporate cultures

• Coping with language barriers

• Adapting to communication styles

• Culturally sensitive conflict resolution strategies

• Emotional self-management

All topics are explored through numerous practical case studies and reinforced interactively in training sessions.

Given the ongoing nursing shortage, German hospitals and nursing facilities are increasingly recruiting skilled workers from abroad. For many of them, starting their careers in Germany represents a major personal and professional challenge. In addition to learning the German language and establishing a new social environment, they must grapple with new professional standards and unfamiliar cultural circumstances. Everyday clinical and nursing practice in Germany is characterized by certain social and communication practices that are not always self-explanatory. In this workshop, I will support foreign nurses by highlighting key topics and common standards. Through systematic knowledge input, practical input, self-reflection sessions, and open exchange, we will create a solid foundation for a successful start to professional life in Germany.

Topics

• What is culture?

• Cultural self-perception: What shapes how I think, feel, and act?

• Cultural differences: values ​​and norms, communication, face-to-face interaction, body language, and emotions

• "German" work culture: Which values ​​and norms are important in everyday "German" work life? Self-reflection and comparison with one's home culture

• Corporate culture:Which values ​​and norms are important in everyday German clinical and nursing practice? Which hierarchies are important? What must be taken into account in communication? What does gender equality mean? And how can stable and friendly working relationships succeed?

• Culturally sensitive conflict resolution strategies

• Emotional self-management

All topics are explored theoretically and through many practical case studies, and are consolidated interactively in training sequences.

Given the ongoing nursing shortage, German hospitals and nursing facilities are increasingly recruiting skilled workers from abroad. Onboarding processes are crucial for foreign nurses to ensure they feel valued and settle smoothly into their daily work. But how can those responsible for onboarding processes successfully manage them? In this workshop, we will explore the various aspects of onboarding processes and develop practical strategies for sustainably integrating international nursing professionals and retaining them long-term. The workshop offers space for knowledge input, reflection, exchange, and the collaborative development of tailored, concrete solutions for your facility.

Topics

• Check-in: The situation of foreign nurses and your facility

• Structure of onboarding processes: key aspects, clear responsibilities, and transparent procedures

• Professional support, practical training, and mentoring

• Language support

• Cultural awareness on both sides:

• Values, norms, and expectations in everyday clinical practice

• Communication styles, face-to-face interaction

• Body language, emotions, and conflict resolution

• Promoting social integration: Welcoming culture, buddy programs, and (inter)cultural events

• Team processes: Preparing the receiving team and team building

• Creating realistic expectations and a culture of constructive feedback

In a society increasingly characterized by cultural diversity, intercultural competence is essential for nurses. Patients increasingly have different cultural backgrounds and therefore different needs, values, and communication strategies. This workshop teaches the fundamentals of culturally sensitive nursing and enables nurses to recognize the individual needs of patients from different cultural contexts and respond to them sensitively and respectfully.

Topics

• What is culture?

• Cultural diversity and its impact on healthcare

• What is culturally sensitive nursing?

• Cultural self-awareness: What shapes how I think, feel, and act?

• Cultural diversity: Values ​​and norms, communication, face-to-face interaction, body language, and emotions

• Different perceptions of illness, pain, healing, and death

• Dealing with language barriers

• Case studies: Patients from specific religious and ethnic groups

• Emotional self-management

All topics are explored theoretically and through numerous practical case studies, and reinforced interactively in training sequences.